End User Neglect, “They’ll Figure It Out” is not a strategy

Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as…

Continuous Learning

By Lisa /Ayala, Schlumberger. 2015-2018 SAPinsight Leader Board Member. Training, adapting, networking, leading change, driving adoption, increasing proficiency…these are all objectives we set out to achieve with our Super Users. Learning is about the journey, not the destination. The activities for Super Users are intentional by design to instill the purpose and value of a…

SEE17 Sneak Peek: All You Need Is LUV… Southwest Airlines We SEE You!

A big thank you to Amber, Jessica Mann, and Rachel McIntosh for this interview, we LUV this!.  Even before launching their Super User program, Southwest got actively involved in the SAPinsight Community.  Now Rachel serves key roles, including our #SEE17 Charity Lead!!!  But of course!  Reader, come join us this year and SEE why Southwest…

You are the Problem, Not Your Systems! Part 1

I’ve heard it time and time again, “We are not getting our return on investment from “XYZ” enterprise system, so now we are looking at other options. Well guess what… everywhere you go, there you are! It’s time to stop, drop, and take a close look at your processes and users.  What you might find is that:…