What should Super Users know about Knowledge Management? (II): Which information where?

By Laila Pesoa2019 SUNsource Leader Board Member As we said in the previous blog, What should Super Users know about Knowledge Management? (I): What is in it for me?, the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information,…

Continuous Learning

By Lisa /Ayala, Schlumberger. 2015-2018 SAPinsight Leader Board Member. Training, adapting, networking, leading change, driving adoption, increasing proficiency…these are all objectives we set out to achieve with our Super Users. Learning is about the journey, not the destination. The activities for Super Users are intentional by design to instill the purpose and value of a…

Super Users and Digital Transformation

By Mark Delgado, Hitachi High Technologies America. 2015-2017 SAPinsight Leader Board Member. One of the hottest topics in the business world for the past few years has been “Digital Transformation”. Colin Lankshear and Michele Colin (Digital Literacies: Concepts, Policies and Practices) state that true transformation “is achieved when the digital usages which have been developed…

The End of Your Comfort Zone

By Lisa Ayala 2016-2017 SAPinsight Leader Board Member. What distinguishes the great Super User from the many, very good Super Users? The initial response is that great ones stand out due to high personal achievement, strong drive for success or simple dogged determination to reach the goal. Upon further contemplation, it is apparent there is…