By Laila Pesoa2019 SUNsource Leader Board Member As we said in the previous blog, What should Super Users know about Knowledge Management? (I): What is in it for me?, the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information,…
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure this isn’t happening in your organization! Alice (alias) was the senior experienced sales order processing specialist for a company that, in a survey regarding End…
By Lisa /Ayala, Schlumberger. 2015-2018 SAPinsight Leader Board Member. Training, adapting, networking, leading change, driving adoption, increasing proficiency…these are all objectives we set out to achieve with our Super Users. Learning is about the journey, not the destination. The activities for Super Users are intentional by design to instill the purpose and value of a…
The first and only business book to address the role of Enterprise Super User. With this book we are exposing the fact that companies are bleeding in reduced productivity, user errors, and inefficient business process execution. Step one, put your eyes on it with this book as a catalyst for change.
A big thank you to Amber, Jessica Mann, and Rachel McIntosh for this interview, we LUV this!. Even before launching their Super User program, Southwest got actively involved in the SAPinsight Community. Now Rachel serves key roles, including our #SEE17 Charity Lead!!! But of course! Reader, come join us this year and SEE why Southwest…
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