So what’s the state of your end user performance? Do you know? I would say that overall, end users have been left on their own with the, “They’ll figure it out” strategy as Michael Doane refers to it in the Super User (R)evolution. According to this article in Software Magazine, a research study by Michael Management…
This is one of the MOST common things we hear! Super User teams start falling apart after a project ends. I’ve heard this time and time again through experience with many companies, as well as from our Leader Board and members of our community. This outcome is PREDICTABLE. But why? There are 2 words that…
The first and only business book to address the role of Enterprise Super User. With this book we are exposing the fact that companies are bleeding in reduced productivity, user errors, and inefficient business process execution. Step one, put your eyes on it with this book as a catalyst for change.
By Lisa Ayala 2016-2017 SAPinsight Leader Board Member. What distinguishes the great Super User from the many, very good Super Users? The initial response is that great ones stand out due to high personal achievement, strong drive for success or simple dogged determination to reach the goal. Upon further contemplation, it is apparent there is…
A big thank you to Amber, Jessica Mann, and Rachel McIntosh for this interview, we LUV this!. Even before launching their Super User program, Southwest got actively involved in the SAPinsight Community. Now Rachel serves key roles, including our #SEE17 Charity Lead!!! But of course! Reader, come join us this year and SEE why Southwest…
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