Changing our Mindset: A Super User Viewpoint

By Lisa Ayala,Schlumberger 2015-2017 SAPinsight Leader Board Member. Executive sponsorship and management support are key to the success of a Super User program. A Super User leader must ensure there are clear expectations of the Super User and the program enables growth of highly resourceful and skilled Super Users through training, communication and continuous improvement.…

You are the Problem, Not Your Systems! Part 1

I’ve heard it time and time again, “We are not getting our return on investment from “XYZ” enterprise system, so now we are looking at other options. Well guess what… everywhere you go, there you are! It’s time to stop, drop, and take a close look at your processes and users.  What you might find is that:…

Part 3: You are the Problem, Not Your Systems – will the real TCO please step forward!

In the 90s, I remember the promise of moving away from the collection of old legacy systems, with all of their custom code, batch jobs, patched-together interfaces, and into the new world of one completely integrated system that would run your entire company, seamlessly. Do you remember? What happened?  The Wizard of Oz is coming to mind here!…

Change is in Control, NOW What Do We Do?

Last month I talked about the growing emphasis we see on People.  Now, getting on the transformation and disruption bandwagon, I want to focus on pushing forward the need for organizational disruption, transformation. a We cannot deny the fact that there are many amazing and transformational changes happening in every aspect of our lives;  Apps, digital house, self-driving…

Storytelling as a Super User Skill

By Taryn Brown, City of Dallas, 2016 SAPinsight Leader Board Member. Everyone loves a good story. Whether it’s the latest best-seller, a compelling podcast or talking with friends; stories influence and inspire. Super Users use storytelling skills to transform data, facts and figures into real-life visually applicable and relatable understanding that tells the story of what,…