It’s no secret that I love Super Users and Super User Leaders. Yep, that’s me on stage, now that’s love! I’ve literally invested everything to support them. Hmmm… that’s a post for another day. Let me start by saying I’ve failed. OK, I know that’s a bit strong, but I tend to be pretty hard…
By Laila Pesoa2019 SUNsource Leader Board Member As we said in the previous blog, What should Super Users know about Knowledge Management? (I): What is in it for me?, the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information,…
Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as…
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure this isn’t happening in your organization! Alice (alias) was the senior experienced sales order processing specialist for a company that, in a survey regarding End…
Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…” You know this story right? According to Webopedia author Vangie Beal, “A silo describes any management system that is unable to operate with any other…
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