Storytelling as a Super User Skill

By Taryn Brown, City of Dallas, 2016 SAPinsight Leader Board Member. Everyone loves a good story. Whether it’s the latest best-seller, a compelling podcast or talking with friends; stories influence and inspire. Super Users use storytelling skills to transform data, facts and figures into real-life visually applicable and relatable understanding that tells the story of what,…

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Post on the Curse of Knowledge

This was originally posted by Ginger Luttrell on LinkedIn. Ginger Luttrell states in her recent post in LinkedIn called The Curse of Knowledge “…many SAP Super Users have mastered delivering clear and simple information and instructions. That’s part of what makes them so effective in their job of supporting user productivity. They often have to take complexity…