Changing our Mindset: A Super User Viewpoint

By Lisa Ayala,Schlumberger 2015-2017 SAPinsight Leader Board Member. Executive sponsorship and management support are key to the success of a Super User program. A Super User leader must ensure there are clear expectations of the Super User and the program enables growth of highly resourceful and skilled Super Users through training, communication and continuous improvement.…

Don’t take it from me, take it from Google. How to build the best team!

For years I have been pitching that the physical face-to-face workshop is a cornerstone of healthy Super User Communities.  One of the key reasons is because it creates interactions and experiences that build trust and psychological safety, critical elements to team performance.  But, it’s not always well received because you have to spend money to…

SAP Super Users

Are SAP Super Users Important?

Ginger Luttrell recently posted a simple question on her LinkedIn profile “SAP Super User are Important. Do you Agree?” The answers were inspiring. Below are extracted phrases from those comments. These phrases just begin to describe why SAP Super Users are so important. The intent of the list below is not to take a statement…

Technical details

Post on the Curse of Knowledge

This was originally posted by Ginger Luttrell on LinkedIn. Ginger Luttrell states in her recent post in LinkedIn called The Curse of Knowledge “…many SAP Super Users have mastered delivering clear and simple information and instructions. That’s part of what makes them so effective in their job of supporting user productivity. They often have to take complexity…