SEE17 Sneak Peak: All You Need Is LUV… Southwest Airlines We SEE You!

A big thank you to Amber, Jessica Mann, and Rachel McIntosh for this interview, we LUV this!.  Even before launching their Super User program, Southwest got actively involved in the SAPinsight Community.  Now Rachel serves key roles, including our #SEE17 Charity Lead!!!  But of course!  Reader, come join us this year and SEE why Southwest…

Never Underestimate the Power of your Influence

By Terrie Walker 2015-2017 SAPinsight Leader Board Member. I’ve had the privilege, as a Super User Lead, to watch Super Users ‘grow’ in their career.  Not only because of the experience and skills they’ve learned through active participation in supporting projects, but also from the supportive and caring qualities they intrinsically possess as an individual.…

Who is your Super User hero of choice? #SEE17 sneak peek with Gus Lopes, HollyFrontier

Interview by Amber Christian, Founder – ConsultAce The shared experiences.  The moments- the pain, the laughter, the growth- it makes us come alive! We are planning the Super User Experience Event, #SEE17 – it’s not a conference, it’s an event to behold.  Filled with the opportunity to network and wrestle with what it means to…

Change is in Control, NOW What Do We Do?

Last month I talked about the growing emphasis we see on People.  Now, getting on the transformation and disruption bandwagon, I want to focus on pushing forward the need for organizational disruption, transformation. a We cannot deny the fact that there are many amazing and transformational changes happening in every aspect of our lives;  Apps, digital house, self-driving…

Care and Nurturing of a Well Maintained Super User Team

By Terrie Walker, McKesson, 2015-2016 SAPinsight Leader Board Member. Living in California, the drought really took its toll on my lawn and entire landscape.   Left unattended, weeds grew, the grass turned brown and withered. Now that the drought has been lifted, it has taken an investment of much time and dollars to bring it back to…

Don’t take it from me, take it from Google. How to build the best team!

For years I have been pitching that the physical face-to-face workshop is a cornerstone of healthy Super User Communities.  One of the key reasons is because it creates interactions and experiences that build trust and psychological safety, critical elements to team performance.  But, it’s not always well received because you have to spend money to…