Training A key component of building business relationships

By Taryn Brown, City of Dallas 2015-2017 SAPinsight Leader Board Member.  As a $2 billion municipal enterprise, the City of Dallas has an obligation to build and maintain solid business relationships with our internal business units and our shareholders—the taxpayers.  With the call for reduced government, more openness and a higher level of fiscal responsibility,…

Changing our Mindset: A Super User Viewpoint

By Lisa Ayala,Schlumberger 2015-2017 SAPinsight Leader Board Member. Executive sponsorship and management support are key to the success of a Super User program. A Super User leader must ensure there are clear expectations of the Super User and the program enables growth of highly resourceful and skilled Super Users through training, communication and continuous improvement.…

The Art and Science of a Super User Network

By Terrie Walker, McKesson, 2015-2016 SAPinsight Leader Board Member. The Art and Science of a Super User Network I equate building and sustaining a Super User Network to both Art and Science. The Art of the network is the ‘heart’ or ‘spirit’ of those Super Users who make up this organization. The Science of the network…

You are the Problem, Not Your Systems! Part 1

I’ve heard it time and time again, “We are not getting our return on investment from “XYZ” enterprise system, so now we are looking at other options. Well guess what… everywhere you go, there you are! It’s time to stop, drop, and take a close look at your processes and users.  What you might find is that:…