End User Neglect, “They’ll Figure It Out” is not a strategy

Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as…

Do Not Build Your Super User Network if…

There are so many reasons why you should build a formal SUN. But there are also some reasons why you should not go through the effort. After working with Super Users for so many years, (decades now – YIKES, where did time go) there is one thing universal… everyone believes it is important for Super…

Keeping Up The Momentum Through Member & Organizational Changes

You’ve been part of a team that had members leave and new members added, right?  Did this happen through attrition, planned roll offs, retirements, eeek-layoffs, mergers, acquisitions, growth, and what else? Was it disruptive, maybe even painful? Regardless of the answers to these questions, team member changes are disruptive at some level. What about other…