Do Not Build Your Super User Network if…

There are so many reasons why you should build a formal SUN. But there are also some reasons why you should not go through the effort. After working with Super Users for so many years, (decades now – YIKES, where did time go) there is one thing universal… everyone believes it is important for Super…

Keeping Up The Momentum Through Member & Organizational Changes

You’ve been part of a team that had members leave and new members added, right?  Did this happen through attrition, planned roll offs, retirements, eeek-layoffs, mergers, acquisitions, growth, and what else? Was it disruptive, maybe even painful? Regardless of the answers to these questions, team member changes are disruptive at some level. What about other…

Continuous Learning

By Lisa /Ayala, Schlumberger. 2015-2018 SAPinsight Leader Board Member. Training, adapting, networking, leading change, driving adoption, increasing proficiency…these are all objectives we set out to achieve with our Super Users. Learning is about the journey, not the destination. The activities for Super Users are intentional by design to instill the purpose and value of a…

Understanding Silos and Moving towards the SUN

By Rachel McIntosh, Southwest Airlines. Many organizations are commonly divided up into groups based on their function. It has seemed to be the most efficient way to practice business. For example, there are typically accounting teams, sales teams, marketing teams, technology teams and so on with senior leadership layers above them. This functional division can…