There are so many reasons why you should build a formal SUN. But there are also some reasons why you should not go through the effort. After working with Super Users for so many years, (decades now – YIKES, where did time go) there is one thing universal… everyone believes it is important for Super…
So what’s the state of your end user performance? Do you know? I would say that overall, end users have been left on their own with the, “They’ll figure it out” strategy as Michael Doane refers to it in the Super User (R)evolution. According to this article in Software Magazine, a research study by Michael Management…
You’ve been part of a team that had members leave and new members added, right? Did this happen through attrition, planned roll offs, retirements, eeek-layoffs, mergers, acquisitions, growth, and what else? Was it disruptive, maybe even painful? Regardless of the answers to these questions, team member changes are disruptive at some level. What about other…
This is one of the MOST common things we hear! Super User teams start falling apart after a project ends. I’ve heard this time and time again through experience with many companies, as well as from our Leader Board and members of our community. This outcome is PREDICTABLE. But why? There are 2 words that…
By Lisa /Ayala, Schlumberger. 2015-2018 SAPinsight Leader Board Member. Training, adapting, networking, leading change, driving adoption, increasing proficiency…these are all objectives we set out to achieve with our Super Users. Learning is about the journey, not the destination. The activities for Super Users are intentional by design to instill the purpose and value of a…
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