By Susan Stone, Dandelion Experience, LLC 2015-2017 SAPinsight Leader Board Member: Congratulations, you made it through the business justification gate and your organization has decided to have an official super user program… SUPER! Now, let’s talk executive sponsor, who’s the person who will go to bat for you and all of your super users’ when…
I am writing this from 20 years of experience working with, watching, surveying, and scouting Super User Teams. I have seen them come and go and come back again. Through all the years, no one has ever said, “I just don’t think this is important for our company.” On the flip side, every discussion about a healthy Super…
By Terrie Walker, McKesson, 2015-2016 SAPinsight Leader Board Member. I equate building and sustaining a Super User Network to both Art and Science. The Art of the network is the ‘heart’ or ‘spirit’ of those Super Users who make up this organization. The Science of the network is all the work and data (the ‘brain’) that…
I’ve heard it time and time again, “We are not getting our return on investment from “XYZ” enterprise system, so now we are looking at other options. Well guess what… everywhere you go, there you are! It’s time to stop, drop, and take a close look at your processes and users. What you might find is that:…
How do you know what’s your fault, and what’s the system’s fault? In part 1 of this series, I challenged you to look at your users and your processes. The reason I am challenging you is because many of you work for companies who are throwing money at the wrong problems, or at the wrong “things” to…
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