Super Users and Digital Transformation

By Mark Delgado, Hitachi High Technologies America. 2015-2017 SAPinsight Leader Board Member. One of the hottest topics in the business world for the past few years has been “Digital Transformation”. Colin Lankshear and Michele Colin (Digital Literacies: Concepts, Policies and Practices) state that true transformation “is achieved when the digital usages which have been developed…

Don’t take it from me, take it from Google. How to build the best team!

For years I have been pitching that the physical face-to-face workshop is a cornerstone of healthy Super User Communities.  One of the key reasons is because it creates interactions and experiences that build trust and psychological safety, critical elements to team performance.  But, it’s not always well received because you have to spend money to…