Super Users and Digital Transformation

By Mark Delgado, Hitachi High Technologies America. 2015-2017 SAPinsight Leader Board Member. One of the hottest topics in the business world for the past few years has been “Digital Transformation”. Colin Lankshear and Michele Colin (Digital Literacies: Concepts, Policies and Practices) state that true transformation “is achieved when the digital usages which have been developed…