This is one of the MOST common things we hear! Super User teams start falling apart after a project ends. I’ve heard this time and time again through experience with many companies, as well as from our Leader Board and members of our community. This outcome is PREDICTABLE. But why? There are 2 words that…
A big thank you to Amber, Jessica Mann, and Rachel McIntosh for this interview, we LUV this!. Even before launching their Super User program, Southwest got actively involved in the SAPinsight Community. Now Rachel serves key roles, including our #SEE17 Charity Lead!!! But of course! Reader, come join us this year and SEE why Southwest…
I am writing this from 20 years of experience working with, watching, surveying, and scouting Super User Teams. I have seen them come and go and come back again. Through all the years, no one has ever said, “I just don’t think this is important for our company.” On the flip side, every discussion about a healthy Super…
For years I have been pitching that the physical face-to-face workshop is a cornerstone of healthy Super User Communities. One of the key reasons is because it creates interactions and experiences that build trust and psychological safety, critical elements to team performance. But, it’s not always well received because you have to spend money to…
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