It’s no secret that I love Super Users and Super User Leaders. Yep, that’s me on stage, now that’s love! I’ve literally invested everything to support them. Hmmm… that’s a post for another day. Let me start by saying I’ve failed. OK, I know that’s a bit strong, but I tend to be pretty hard…
Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as…
This is a true story documented in The Super User (R)evolution by Michael Doane and yours truly. Don’t just read it, take it as an action item to make sure this isn’t happening in your organization! Alice (alias) was the senior experienced sales order processing specialist for a company that, in a survey regarding End…
Almost every company that I’ve worked with complains about the siloed behaviors and mentalities in the company. “They do their own thing without talking to us and bla bla bla…” You know this story right? According to Webopedia author Vangie Beal, “A silo describes any management system that is unable to operate with any other…
There are so many reasons why you should build a formal SUN. But there are also some reasons why you should not go through the effort. After working with Super Users for so many years, (decades now – YIKES, where did time go) there is one thing universal… everyone believes it is important for Super…
SAPinsight Blog 