By Laila Pesoa2019 SUNsource Leader Board Member As we said in the previous blog, What should Super Users know about Knowledge Management? (I): What is in it for me?, the Super User is the person who is closer to the team and therefore is the best person to tell: who on the team needs what information,…
By Laila Pesoa 2019 SUNsource Leader Board Member What should Super Users know about Knowledge Management? (I): What is in it for me? I have always seen Super Users as knowledge specialists. Why? Because the Super User is the person who is closer to the team and therefore is the best person to tell: who…
By Lisa /Ayala, Schlumberger. 2015-2018 SAPinsight Leader Board Member. Training, adapting, networking, leading change, driving adoption, increasing proficiency…these are all objectives we set out to achieve with our Super Users. Learning is about the journey, not the destination. The activities for Super Users are intentional by design to instill the purpose and value of a…
By Gus Lopes, Apex Tool Group 2015-2017 SAPinsight Leader Board Member. I was on a SAP implementation project once and someone in the highest ranks of the company said this about setting up a Super User Network: “Come on! All you have to do is press a button!” Yes, they literally compared the intricate and sophisticated…
By Rachel McIntosh, Southwest Airlines. Many organizations are commonly divided up into groups based on their function. It has seemed to be the most efficient way to practice business. For example, there are typically accounting teams, sales teams, marketing teams, technology teams and so on with senior leadership layers above them. This functional division can…
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