End User Neglect, “They’ll Figure It Out” is not a strategy

Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as…

Super Users and Digital Transformation

By Mark Delgado, Hitachi High Technologies America. 2015-2017 SAPinsight Leader Board Member. One of the hottest topics in the business world for the past few years has been “Digital Transformation”. Colin Lankshear and Michele Colin (Digital Literacies: Concepts, Policies and Practices) state that true transformation “is achieved when the digital usages which have been developed…

First Responders are Our Neighbors

How SAP Super Users Are Like First Responders

In the case of severe weather or an earthquake, First Responders arrive on site to offer assistance and physical aid to those in need. We understand the term ‘First Responder’ to be Firemen and Police Officers that get to the effected area first. In actual practice, though, it is more common that our neighbors are the first…