End User Neglect, “They’ll Figure It Out” is not a strategy

Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as…

Continuous Learning

By Lisa /Ayala, Schlumberger. 2015-2018 SAPinsight Leader Board Member. Training, adapting, networking, leading change, driving adoption, increasing proficiency…these are all objectives we set out to achieve with our Super Users. Learning is about the journey, not the destination. The activities for Super Users are intentional by design to instill the purpose and value of a…

SEE17 Sneak Peek: All You Need Is LUV… Southwest Airlines We SEE You!

A big thank you to Amber, Jessica Mann, and Rachel McIntosh for this interview, we LUV this!.  Even before launching their Super User program, Southwest got actively involved in the SAPinsight Community.  Now Rachel serves key roles, including our #SEE17 Charity Lead!!!  But of course!  Reader, come join us this year and SEE why Southwest…

Never Underestimate the Power of your Influence

By Terrie Walker 2015-2017 SAPinsight Leader Board Member. I’ve had the privilege, as a Super User Lead, to watch Super Users ‘grow’ in their career.  Not only because of the experience and skills they’ve learned through active participation in supporting projects, but also from the supportive and caring qualities they intrinsically possess as an individual.…