End User Neglect, “They’ll Figure It Out” is not a strategy

Excerpt from The Super User (R)evolution. End user neglect can extend to weeks, months, and sometimes years after go-live, during which the End Users do not, either individually or collectively, “figure it out”. Instead, they struggle at great cost to their companies and at great cost to their own well-being. And bad habits such as…

The End of Your Comfort Zone

By Lisa Ayala 2016-2017 SAPinsight Leader Board Member. What distinguishes the great Super User from the many, very good Super Users? The initial response is that great ones stand out due to high personal achievement, strong drive for success or simple dogged determination to reach the goal. Upon further contemplation, it is apparent there is…